“Thank God for the CRM system” or little things that make ...

By Tatiana Kiblyk I had this experience a couple of times before and it clearly demonstrates the value of accurate records in CRM. Today I received a call from a potential Dynamics AX customer who ‘spoke to someone in our company before’ but could not remember the name. He...

Buy Off the Shelf or Build Yourself? Microsoft CRM Extension Tools Mak...

By Chris Pennington With IT projects that deploy applications we often see the competing pressures: buy a Commercial Off The Shelf (COTS) solution, or Build It Yourself (BIY).  History shows that deploying COTS often provides the better medium-to-longer term investment option.  Not only...

How Microsoft CRM Based Software Reduces Recruiters’ Headaches

By Chris Pennington. Recently, Professional Advantage has released 1Staff, software system  that follows a long tradition of recruitment solutions from PA. But, using Microsoft CRM as the basis for the 1Staff plug-in is the key to its popularity and ease of use. The benefits of Parsing...