12 Ways to Give a CRM System Workout

By Chris Pennington Many companies have installed  CRM software, but how many companies operate a Customer Relationship Management system?  To get the most out of a CRM system it needs to be worked. Do you know anyone that has a gym membership, but rarely goes for a workout?  I’ve...

AFE Management in Oil and Gas – Effective management of AFEs in ...

One of the consistent issues faced by operators in the Oil and Gas industry is how to manage AFEs. The AFE (Authorisation for Expenditure) is the mechanism used particularly in a joint venture environment to ensure good cost and budgetary control.   What can go wrong? Well lots...

The Agile Final Mile

Typical applications are constrained within functional boundaries, relying on degrees of configuration to meet different customers’ requirements. Beyond that you place your needs in a queue of enhancement requests and wait or resort to workarounds.  What do they say? Only 20% of...

How are you getting the most out of your BPM delivery team?

“We have talked a lot about BPM as a product, but we have not discussed much about BPM as a methodology to successfully delivering high value applications.” How have you had success delivering BPM projects? What types of techniques do you recommend? What type of talent...