Employee Exit – a study in operational efficiency

It is quite extraordinary how often a small change of approach could have a major impact on the way an organisation operates.   A few years ago I was engaged by a multinational bank which had a rather urgent problem. An external audit had found that their employee exit procedure was…...

Is one of the keys to BPM getting processes live as quickly as possibl...

The headline question is from an ebizQ forum. http://bit.ly/nD7kSS I found it a little flippant but let’s pick up on the premise in the article it referenced: “The key to business improvement is getting a process live in the shortest time, so that it is real, and can be seen and...

BPM is business performance dressed to kill

Businesses have strategic objectives to fulfil, business problems to overcome in fulfilling them — mostly everything comes back to increasing shareholder value, meeting trustee obligations etc, dependent on the public vs private nature of that business. Business Process Management...

The Agile Final Mile

Typical applications are constrained within functional boundaries, relying on degrees of configuration to meet different customers’ requirements. Beyond that you place your needs in a queue of enhancement requests and wait or resort to workarounds.  What do they say? Only 20% of...