A recent Mckinsey report states 61% of the average white collar worker’s time is spent looking for information they need to do their job.
If it’s a machine process, get a machine to do it, but if it’s a human process then give people the ability to properly apply the skills, experience and situational awareness that you pay them for.
This week I dropped into a local menswear shop. I have been a pretty regular customer over the last decade. They are a ‘suit shop’ and I know what to expect on the racks.
At the CFO Summit on the Gold Coast earlier this month there was a big focus on data, and data analytics, and business intelligence, and big data, and digital disruption, and developing a digital mindset. Perhaps so much as to make some people’s heads spin!
It’s like a cold war! Increase the pace of change and complexity of a business environment and you see a corresponding increase in technology able to meet the challenge. Whichever of the two is driving this, things are speeding up.
Adaptive case management appears to be the current buzz word in the workflow and BPM world. Not only is it a bit of a mouthful, it also seems surprisingly hard to explain if someone asks you to.
I recently read a presentation from the Pega users’ conference earlier this year. It described the three major contributors to digital enterprises from a BPM perspective as the need to deploy case management rather than pure workflow, next best action and omni-channel.