To the outside world, a construction company is probably not perceived as the domain of information workers. But those within the industry understand the importance of knowledge in growing a
To the outside world, a construction company is probably not perceived as the domain of information workers. But those within the industry understand the importance of knowledge in growing a
Many out-of-the-box systems do a great job in capturing and providing masses of data. The challenge however is making sense out of the information presented. The common outcome for users
One of the nice features I like about some online shopping experiences is the companion marketing feature. When I purchase a book say, the online site looks at people that
The Greater Taree City Council (GTCC) is a council focused on improving community outcomes and creating a sustainable future. Its executive team has been at the forefront of driving accountability
It is an interesting question to pose and a topic worth exploring. What differentiates a membership organisation from an ordinary commercial organisation? On their website, the Canberra Raiders say this,
Customer relationship management systems are used to enable organisations to manage a large number of customers and prospects by sharing information on interactions such as phone calls, emails, appointments, sales
Mental Illness Fellowship Victoria (MI Fellowship), established in 1978, is one of the state’s leading membership-based not for profit organisations working with people with mental illness, their family and friends
We established in a previous blog, What is membership?, that a membership organisation’s primary objective is to serve the interests of its nominated community. So in this blog we look
This year marks twenty years since the Advantage Pharmacy Group was established by two enthusiastic business owners in Melbourne. In that time the Group has grown to thirteen business partners
Microsoft CRM 2011 has some pretty cool features, but utilising business discovery has allowed us to take this this to new heights. By pointing QlikView at an existing Microsoft CRM
These days everyone is using the internet and mobile devices for communication, personal purchase decision making and day to day personal life management. We have technology at our fingertips and
The Australian Institute of Company Directors (AICD) has recently gone live with a new IT system to help them better manage their interactions with their members. At the centre is
When I talk to organisations looking for a new CRM solution, on-the-road or mobile access to the system is always a high priority. This raises an important question: “What mobile