As an organisation grows, it is typical for processes to become more complicated. Employees who once managed both strategic operations and day-to-day tasks eventually hand over responsibility for getting things done to new team members.
When Microsoft Dynamics CRM 2015 was released late last year, it got people talking for all the right reasons. With an improved user interface, enhanced mobile capabilities and better business process automation, we’ve seen consistent demand for Dynamics CRM 2015.
For a business using CRM, keeping it up-to-date may just mean installing system upgrades. However, this ‘technical’ perspective misses the wider implication that CRM systems are typically interwoven with business processes and over time businesses evolve and change.
Today customers are completing 65% of their decision making process before engaging a sales person. Depending on your content marketing strategy, you can either be part of the buying cycle, or you can miss out simply because you lack findable content.
I was fortunate enough to attend Microsoft’s World Wide Partner Conference (WPC) in Washington DC last week and I have to say what a great experience it was and a refreshing view of what a Microsoft conference can be.
You’d think this is a simple topic. SharePoint, with all its extendibility and connectivity, should be the perfect tool for tracking all your customer related content in conjunction with tracking information in Dynamics CRM.
Despite the rich functionality and ease-of-use capabilities of today’s most popular CRM systems, frequently management feels it doesn’t deliver on its promises. So what can be done about it?
The new version of Microsoft Dynamics CRM has been available for a while now and I have had a chance to work with it with a couple of upgrading clients using the Microsoft Online version. The thing I like most is how smoothly the upgrade went for them.
Microsoft has supplied a sales-focused iPad/ Windows Tablet mobile solution for CRM 2013. This application is free and can be used with any Dynamics CRM Online or on-Premise (with ADFS) implementation.
If you have recently considered the question, “should I put my CRM in the cloud”, then this blog is for you. I’ll take you through the reasons for and against hosted CRM in the cloud, and the different choices and considerations available to you. You should find this helps you choose where to locate your business’s CRM system.