If you’ve ever planned a major software upgrade or implemented a new business application, you’ll know user adoption is essential for realising return on investment.…
I seem to be disappointed more and more lately. Disappointed that dollars invested in, quality technology is being put at risk, and then going to waste.
Keeping things on track and compliant with your quality and service goals can be challenging, particularly when changes in people, processes and systems happen. People need help when change is afoot and it doesn’t have to be as dreadful as death and taxes.
I often use this quote from Daniel O’Connell, Research Director at Gartner, on user adoption.
“End-user adoption of new technology is frequently the key roadblock to an implementation’s success and also the most critical factor for generating return on investment.”
In all of my work roles, for many years, I was a great believer in the maxim that ‘good training makes for good staff’. That’s not necessarily true.