In a world where businesses rely on technology to operate, innovate, and grow, it's easy to focus on the tools themselves—ERP systems, collaboration platforms, data security solutions. But what happens when those tools don't quite work the way they should? What happens after go-live? That’s where the real partnership begins. And that’s where world-class support teams make all the difference.
At Professional Advantage, our recent achievement of a 90% Net Promoter Score (NPS) in 2025 is more than just a proud number—it’s a reflection of our commitment to something deeper: listening, improving, and genuinely supporting our clients long after implementation.
The power of listening
Great support starts with feedback. Seeking feedback isn’t just a checkbox on a form—it’s a mindset. It says, “We care about your experience. We want to do better. And we’re not afraid to hear the truth.”
That’s why we measure NPS across all our support cases. It's a simple but powerful way to hear directly from our clients: what we did well, where we can improve, and how we can make their next interaction even better.
And it works.
The industry average NPS for IT services sits around 30–50%. A score over 70% is rare. Hitting 90%, with a perfect 100% in March, places our support team among the top performers globally—not just in IT, but across all industries. It is feedback-driven excellence in action.
More than metrics: why it matters
While it’s easy to celebrate the score, we never forget what’s behind it: real people, real businesses, and real challenges. When something goes wrong with your systems, you don’t just need a technician—you need someone who understands what’s at stake.
That’s why our support team focuses on:
- Responsiveness: Because every minute counts in business.
- Expertise: Deep technical knowledge paired with real-world understanding.
- Empathy: Treating each ticket as a person trying to get work done.
- Continuous improvement: Using your feedback to raise the bar every time.
The value of a Support Team that has your back
Technology can be complex. Issues will happen. What matters most is knowing you have a partner you can rely on—one that resolves problems quickly, communicates clearly, and genuinely wants your business to succeed.
That’s what our clients tell us in their own words:
“Everything was quick and easy, and communication was great.”
“This couldn’t have been handled better or more efficiently.”
“Everything was done to perfection. Really appreciate the solution given.”
These aren’t just compliments; they’re signs of trust, and that’s the true currency of client relationships.
Your feedback fuels our progress
We don’t just collect feedback—we use it. Our continuous improvements are shaped by what our clients tell us. Whether it’s reducing response times, improving our knowledge base, or refining our processes, your voice drives our evolution.
Choose a partner who cares after go-live
If you’re already working with us, thank you. Your input helps us get better every day. And if you’re exploring new technology partners, consider this: the right solution matters, but the right support makes it work.
At Professional Advantage, we’re proud of our 90% NPS, but even prouder of what it means: trusted relationships, exceptional experiences, and real business outcomes.
Because in the end, it’s not just about solving problems. It’s about helping you get back to what matters most: achieving more with technology.
