How to make IT upgrades and rollouts easier for users
Just because I work for a technology company, doesn't mean we don't have user adoption challenges. Like everyone reading this, my job involves using systems...
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PerformancePlus
Practical articles, guides, and product updates on this topic from the Professional Advantage team. 7 articles.
How to avoid change management pitfalls and sustain the value of IT investments
Picture this: Your business has just spent thousands on a new IT solution. You’ve invested months in research, implementation and training. So, naturally, you expect...
Effective user adoption - Slowing down to go faster
If you’ve ever planned a major software upgrade or implemented a new business application, you’ll know user adoption is essential for realising return on investment.Without...
I seem to be more disappointed in business technology ROI lately
I seem to be disappointed more and more lately. Disappointed that dollars invested in, quality technology is being put at risk, and then going to...
When your people need help, be there
Typical daily office work includes manual steps, software applications, expert knowledge and sometimes even company lore. Keeping things on track and compliant with your quality...
Why user adoption is fundamental to implementation success
I often use this quote from Daniel O’Connell, Research Director at Gartner, on user adoption:“End-user adoption of new technology is frequently the key roadblock to...
Automation and Process Improvement
Implementation, Migration, and Upgrades
Software Advice and Best Practices
Training vs performance support for your users
In all of my work roles, for many years, I was a great believer in the maxim that ‘good training makes for good staff’. That’s...