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PERFORMANCEPLUS
How to make IT upgrades and rollouts easier for users
17 FEBRUARY 2017 - 5 MINS READ
Just because I work for a technology company, doesn't mean we don't have user adoption challenges. Like everyone reading this, my job involves using systems...
How to avoid change management pitfalls and sustain the value of IT investments
10 JANUARY 2017 - 4 MINS READ
Picture this: Your business has just spent thousands on a new IT solution. You’ve invested months in research, implementation and training. So, naturally, you expect...
Effective user adoption - Slowing down to go faster
18 NOVEMBER 2016 - 4 MINS READ
If you’ve ever planned a major software upgrade or implemented a new business application, you’ll know user adoption is essential for realising return on investment.Without...
I seem to be more disappointed in business technology ROI lately
30 SEPTEMBER 2016 - 4 MINS READ
I seem to be disappointed more and more lately. Disappointed that dollars invested in, quality technology is being put at risk, and then going to...
When your people need help, be there
20 SEPTEMBER 2016 - 3 MINS READ
Typical daily office work includes manual steps, software applications, expert knowledge and sometimes even company lore. Keeping things on track and compliant with your quality...
Why user adoption is fundamental to implementation success
2 AUGUST 2016 - 2 MINS READ
I often use this quote from Daniel O’Connell, Research Director at Gartner, on user adoption:“End-user adoption of new technology is frequently the key roadblock to...
Training vs performance support for your users
27 JULY 2016 - 3 MINS READ
In all of my work roles, for many years, I was a great believer in the maxim that ‘good training makes for good staff’. That’s...
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