A keynote address last month by John Rice, Vice Chairman of GE, really nailed some interesting points for the audience, well, me anyway. I have touched on the internet of things previously and John gave a great example from GE. Their latest jet engines collect a massive amount of data by the second. At take-off and landing these things are pouring out volumes of information about their performance and environment. GE are planning to do some smart things with this and it is all focussed on their customers. John didn’t go into details but he dropped some hints and I am going to have a guess at some of the plans.
The goal surely must be to help their customers reduce the cost of doing business. Reduce the cost per hour flown. Reduce the chance of unscheduled maintenance. Reduce the upheaval of flight rescheduling when unplanned maintenance does occur. One of the plans he was specific about was the collating of all the data from all the types of engines from all the planes from all the carriers around the world into a single database. Now that’s big data. Analysis of that sort of information could help carriers understand how their performance compares to the average, by plane, by pilot, by activity, by airport, by weather condition. “Why are our pilots using more fuel on take-off on a rainy night at JFK than others?”
What data have you got that could be turned into information to provide value to your customers? If you have the idea, we have the tools to help.
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