The next release of Microsoft’s most robust ERP solution, Dynamics AX 7, is only a few months away. Since Microsoft made the announcement in May customers have asked us if they should upgrade.
It’s no secret that Australian businesses have adopted cloud computing. Gartner predicts our cloud services market will be worth $4.74 billion by 2016, while Forrester says 86% of Australian businesses have used cloud technologies for 12 months or longer.
Enterprise resource planning professionals were treated to a live preview of Microsoft Dynamics AX 7 at the 2015 Microsoft Worldwide Partner Conference. People have been licking their lips for more news.
For a business using CRM, keeping it up-to-date may just mean installing system upgrades. However, this ‘technical’ perspective misses the wider implication that CRM systems are typically interwoven with business processes and over time businesses evolve and change.
If you’re a Microsoft Dynamics GP customer, you’ve no doubt been accustomed to a product licensing arrangement that requires you to acquire system components on module by module basis. Microsoft has now made it simpler.
For any company looking to continually add value to the customer experience, it pays to know as much as you can about the customer. Things like how they came to be a customer, what they bought, what their experience has been like are all nuggets of information gold.
It’s a scenario that’s been faced by plenty of marketing managers: A senior executive announces to the marketing team that they want to promote a new product with a marketing campaign involving, as its centrepiece, a seminar for prospective customers.
So you’ve checked out the new and improved features that will be included in Microsoft Dynamics GP 2015 and are looking to upgrade. You’re probably wondering about pricing, and about how much time and effort you’ll need to devote to the upgrade process.
There are several reasons why ERP implementations are susceptible to failure, however a fair proportion of them have to do with planning. Or more specifically, failure to plan properly.