Upgrade or Change
Weekly I help organisations tackle this question. It’s a big question and one with many considerations. The typical scenario is it is time to upgrade a critical business system. The ‘cost’ of the upgrade...
Category: System Selection
Cheap, good and fast – the printers’ law
I was asked recently to put forward a proposal to an organisation for the implementation of a software system. They really were not considering what they were trying to achieve, what the greater vision was nor what metrics would apply to measure the success of the project.
RFI or request for failure?
Having spent seemingly endless hours answering procurement RFIs over the years, I found myself working on something last night, when I had a moment of déjà vu.
Is your business looking at the garage door?
I’m multi-tasking this morning, blogging from my wind trainer. For those that don’t enjoy this very dull pleasure, it is a stand that allows you to ride your bicycle on the spot, in the garage, lounge room or deck.
Keep the bastards honest (when selecting a business software solution)
At a retirement party, I was talking to a CFO. He was reflecting on how he’d arrived at his organisation intending to make his mark by buying a new ERP system. He realised the smart approach was not about changing the system but changing how people used systems. Refreshing!
The sunny side of the street
We are regularly contacted by people who refer to their previous usage of SunAccounts as their finance system and Systems Union as the vendor or author. These tend to be senior finance managers and consulting advisory people of a certain age.
The real cost of ownership: how dollar cost is not the real cost
Cost of ownership as a term is often bandied around. I believe that the cost part is not the real issue for businesses wishing to implement a new business system. It is the ownership that is the key element. Cost of ownership is not just a cost proposition.
The ROI is history
ROI as a meaningful investment decision making tool for a new corporate business system is finished. Generally, two states of decision making in technology implementations are either efficiency or effectiveness. Efficiency is the old...
What systems do membership organisations use to serve their nominated community?
We established in a previous blog, What is membership?, that a membership organisation’s primary objective is to serve the interests of its nominated community. So in this blog we look more closely at what...
Setting the foundations for a successful CRM project
Implementing a customer relationship management system (CRM) is usually a pretty major undertaking for an organisation. A new CRM system is a way of re-stating the way a company works; of re-enforcing how an...