Weekly I help organisations tackle this question. It’s a big question and one with many considerations. The typical scenario is it is time to upgrade a critical business system. The
I was asked recently to put forward a proposal to an organisation for the implementation of a software system. They really were not considering what they were trying to achieve, what the greater vision was nor what metrics would apply to measure the success of the project.
At a retirement party, I was talking to a CFO. He was reflecting on how he’d arrived at his organisation intending to make his mark by buying a new ERP system. He realised the smart approach was not about changing the system but changing how people used systems. Refreshing!
Cost of ownership as a term is often bandied around. I believe that the cost part is not the real issue for businesses wishing to implement a new business system. It is the ownership that is the key element. Cost of ownership is not just a cost proposition.
We established in a previous blog, What is membership?, that a membership organisation’s primary objective is to serve the interests of its nominated community. So in this blog we look
Implementing a customer relationship management system (CRM) is usually a pretty major undertaking for an organisation. A new CRM system is a way of re-stating the way a company works;
Ever had this feeling? Despite the fact that one of the primary purposes of my job for the last 17 years has been to encourage as many people as possible